Mental Health Business Support for You and Your Staff

Due to the recent global pandemic, mental health challenges are on the rise, and at some point, if not already, it is likely that this will affect your business. Whether your staff is working from home or at the office, you hope that they can cope well with life changes and subsequent challenges. And, of course, they are as productive as they can be.

NC Mental Health Support offers tailored Counselling and Mental Health and Wellbeing Support Services to small organisations (up to 100 employees) to improve overall wellbeing at work, including attendance, productivity, and staff retention.

Mental health problems are a part of life for many; we believe that everyone has the right to mental health services and expert treatment. For some, this is available in their local community or physical health club; however, we work to offer this to all in the workforce. We have developed psychological interventions for stress disorders, depression, and anxiety to create an overall rating of your mental health difficulties, offering healthy coping mechanisms and strategies for long-term mental health self-support. 

Many assume that only young people can suffer from mental health problems. Adolescent mental health service is essential; however, we believe that mental health is a frequently overlooked aspect in the workplace. We do all we can to provide a safe space for anyone at your organisation suffering from a mental health crisis or other mental health issues to receive support.

According to the Health & Safety Executive, one in four people in the UK will have a mental health issue at some point. When you employ staff, you (your business) have the legal obligation to ensure the health and safety of your employees at work and to provide a safe working environment. This includes their physical and mental health wellbeing – this falls under the laws of the Equality Act 2010 (source).

As an employer who cares about their people and wanting them to be well, you would encourage them to find needed help and you can offer them a helping hand by referring them onto us for that much needed support.

Overall, the people we support can cope with life well but have encountered challenging situations whereby they could benefit from temporary counselling/coaching support. Their emotional reactions to these situations could spill over into the workplace, influence the people and the work around them and/or they could go off sick.

You, as a small business owner, would of course encourage and enable your staff to be as healthy as possible and with regards to Mental Health, that is where we come in – getting everyone back on track. We are the external support and part of your team.


Our Mission & Vision

At NC Mental Health Support, we provide tailored counselling services and mental health support for small organisations (up to 100 employees) to improve overall work wellbeing, including attendance, productivity, and staff retention.

Our vision is based on our commitment to long term mental health solutions; for you and your staff to cope and deal with the stresses of life, with support from us, so you can get on with what you do.

We are part of your team!

The tree of life symbolises your personal development, uniqueness, and individual beauty. Just as the branches of a tree strengthen and grow upwards towards the sun, we all grow more robust, strive for more excellent (self) knowledge, wisdom, and new experiences as we move through life. Like the roots, we are firmly grounded, part of our environment, and sharing nutrition. 

More About Our EAP (Employee Assistance Program)

After more than 20 years experience in Business Support, Human Resources, Customer Service, Life Coaching, Private Practice Counselling and Counselling Supervision , we combined all expertise and skills, and the EAP was born!

The Employee Assistance Program has been up and running for nearly two years (under KvLS Ltd) and now we are part of Newman & Crawley Mental Health Support. An EAP is a business to business service. Our Employee Assistance Program (EAP) offers counselling and mental health support for small businesses (SMEs) - up to 100 employees. 

Unlike many other EAPs we work in a consultative role with you and your managers and/or supervisors to address employee and organisational challenges and needs. Your monthly Management Support Call is included in the annual retainer. Of course, if you need more or other support, please let us know and we will tailor this to your business needs.

Unlike many other EAPs, we are not focussed on ‘Big Business’; asking for a huge annual retainer, while brokering low cost contracts with counsellors. With our very competitively priced annual retainer and our ‘Pay As You Go’ coaching/counselling session fees, we want to ensure that you and your staff are getting a personal, remarkable service and long-term mental health solutions!

We do offer a free and confidential assessment for every staff member who has personal and/or work-related issues they would like to work through. When we have assessed their support needs, we will assign one of our Approved Associates (counsellors) and they will set up coaching/counselling sessions with your staff, as per agreement.

Our Counsellors / Coaches

Our counsellors and coaches (Approved Associates) are exceptionally qualified, experienced in working with high functioning people, Enhanced DBS approved – checked annually, members of the BACP (British Association for Counselling and Psychotherapy) or equivalent, adhering to the BACPs Ethical Framework, have monthly mandated clinical supervision, are fully insured and offer face to face, phone and online sessions. All our counsellors who offer sessions in person are fully COVID vaccinated and are working COVID-Secure. 

Our Counselling / Coaching Services

Stress Management

When someone phones in sick and takes time off due to stress, we will call them during business hours and perform a Stress Assessment to ascertain the severity and likely duration they will be off work. They will be offered a counselling / coaching session within 5 working days.

To encourage them to go back to work, timely and safely, we offer up to two counselling / coaching sessions a week, depending on the severity. Duration of our support is between six and twelve weeks. Each session is up to 50 minutes and takes place online via a secure platform, by phone or if available in person.

Change Management

This service is for people who are having difficulty with change at work. This could be people who have been off sick for a while or coming back from maternity leave and are back at work in their previous role. Or for people whose role or team has changed, or people who find it hard to cope with change at work in general.

We offer a combination of coaching and counselling; starting with a ‘Resistance to Change’ Assessment, followed by finding out where the resistance comes from and if they are capable and willing to actively do something about this. In the following sessions we work on acceptance, mental flexibility, and agility.

We offer one counselling / coaching session a week. The duration of our support is six weeks. Each session is up to 50 minutes and takes place online via a secure platform, by phone or if available in person.

Coping with Anxiety (also burn-out prevention)

This service is for people with medium to high anxiety levels which interferes with their daily living. They may or may not be at work and ideally, they have been to see their GP who has recommended medication and / or counselling.

We offer counselling sessions whereby we assess progress weekly. During these sessions, our aim is to get them back to functioning well within their environment and their place of work, whereby we focus on Self Care and Inner Support mechanisms.

We offer one counselling session a week. The duration of our support is six to twelve weeks. Each session is up to 50 minutes and takes place online via a secure platform, by phone or if available in person.

Living with Depression

This service is for people who are going through a depressive episode. They may or may not be at work and ideally, they have been to see their GP who has recommended medication and / or counselling.

We offer counselling sessions whereby we assess progress weekly. During these sessions, our aim is to get them back to functioning well within their environment and their place of work, whereby we focus on Self Care and Inner Support mechanisms.

We offer one counselling session a week. The duration of our support is six to twelve weeks. Each session is up to 50 minutes and takes place online via a secure platform, by phone or if available in person.

Anger Management

This service is for people who are having anger issues, either regularly implode or explode and finding it hard to communicate / be understood.

We offer a combination of coaching and counselling; starting with an ‘Anger’ Assessment, followed by finding out where the anger comes from and if they are willing to actively do something about this. In the following sessions we work on acceptance, tweaking habitual behaviour, mental flexibility, and agility.

We offer one counselling / coaching session a week. The duration of our support is six weeks. Each session is up to 50 minutes and takes place online via a secure platform, by phone or if available in person.

Bereavement Support

This service is for people who have experienced loss and bereavement. Grieving is a natural process and unique to the individual. There is also no set time for this process. Most people benefit from talking things through with a therapist, who is specifically trained in bereavement.

We offer one counselling session a week. The duration of our support is six to twelve weeks, unless otherwise agreed on a case by case basis. Each session is up to 50 minutes and takes place online via a secure platform, by phone or if available in person.

Other EAP Services

Monthly Newsletter

We will sign you and your staff up for our monthly newsletter to keep up to date with the latest trends in mental health and the services we offer. We will add referral information, according to our contract, so your staff knows what to do when they could do with mental health support.

We will not use the provided email addresses for any other use, unless agreed, and keep all personal and business details secure in line with GDPR. You can of course opt-out of this. We do ask you to keep us up to date with any staff changes.

Management Mental Health Support Call

Once a month we book a Management Mental Health Support Call with you where we attend to your own mental health wellbeing needs and possible wellbeing needs from your staff. If you want more regular contact, we can arrange that too.

Return to Work Support

When one of your staff gets signed off by their GP with Stress and / or Burn Out, we offer a Return to Work Support package: We contact your staff member within 48 hours of being signed off, set up support calls / coaching in person for the duration of the sick note to encourage and enable the staff member to return to work as soon as healthily possible.

Non Managerial Supervision / Reflective Practice

This is external support provided to front line workers in the helping professions, enabling them to manage the emotional elements and demands of the role. Non-Managerial Supervision is intended to give your front line staff the opportunity to talk through practical and emotional issues, which arise within their role relating to service users and the provision of high-quality advice and support. We offer your staff a confidential space, where we will talk through their general wellbeing at work, psychological, physical and social risk factors, emotional resourcing and resilience - find some more information below.

Critical Incident Stress Debriefing

Critical Incident Stress Debriefing is an effective process to help normalise the often overwhelming psychological and emotional responses to minor, moderate and severe critical incidents. If you have staff or volunteers who have been through a crisis or trauma, they may feel anxious, angry, scared, or even guilty. They might have trouble with sleep or start to lose focus with their work or become physically ill. A critical incident debrief can help them recover, build confidence, reduce stress, and help with grounding - find some more information below.

 

NonManagerial Supervision Information.pdf
Critical Incident Stress Debriefing.pdf

Confidentiality

You will most likely know who is making use of our service and we insist that you keep that knowledge confidential. You will not be informed about the content of the sessions itself. The person who comes to us for support is of course free to share with you and their colleagues what they are comfortable with. Our invoices are anonymised. You can request an attendance report, when this is part of your HR policies and thus agreed upon between you and your employee.

Above is in line with the BACP Ethical Framework and the EAPA Code of Ethics, which we adhere to.

How Does the Referral Work?

Either you contact us with the name and contact details of the staff member you would like to offer this service, or the staff member contacts us directly and we will check with you before starting sessions. With regards to confidentiality, we will not be able to tell you who has contacted us, although we will encourage your staff member to let you know.

Our assessment with the staff member gives us an insight into their issues and the likely duration of their needed support. Please let us know if you want to approve this before commencing sessions.

The counselling / coaching sessions could take place during standard working hours. Please ensure that there is a confidential space where they can access this when at work (no need for equipment; the online sessions can run on their own mobile phone with internet connection, and we suggest they use headphones for added privacy).

We are happy to work together with your Personnel, Occupational Health, Health & Safety Department / appointed person, within the bounds of our confidentiality agreement.

Annual Retainer

To help with your cashflow, we require you to set up a monthly direct debit and any additional services fees will be added as and when your staff makes use of our services. 

Our minimum contract term is a rolling year with a two months’ notice period. Our annual price increase for the retainer is RPI+2%.

Included in this annual retainer are our monthly Management Mental Health Support Calls with you or your designated staff member and all assessments with your staff. And of course our monthly newsletter.

1 - 25 Employees

26 - 50 Employees

51 - 75 Employees

76 - 100 Employees

Session Fees

Our counselling / coaching sessions are £60 excl. VAT per session. Cancellations within 48 hours and missed sessions will be charged at full fee and can only get replaced with your consent.

Attendance report on request; £60 excl. VAT per person / report. See also Confidentiality.

Information for Employees

We know that life is not always easy and sometimes it is hard to get past whatever obstacle is in your way. It is not that you cannot do this, but at this moment in time it is all a bit much! And you do not really want to burden your family, friends or colleagues, as they are going through some stuff too!

So, when your employer offers you possibility of speaking to someone in confidence and thus supporting you to defeat that obstacle, indirectly helping you getting back on track, we'd suggest you'd grab that opportunity with both hands!

The type of support we are offering is a combination of counselling and coaching, in person, by phone or online with a qualified therapist, and is Solution Focussed. That means, together we will be looking for long-term solutions, instead of solving ‘a problem’. We will not tell you what to do, we believe you have the answers within you. Although, we might ask you to take action at some point. And you are not going to be ‘in therapy’ forever… Our support is time-limited, usually six sessions, so you can get on with living a full and meaningful life.

You can do this! And we are here: Helping you to help yourself!

How Do I Access Your Services?

Ask your director, manager, HR/Personnel Officer or Health & Safety Officer if they have signed up with us. If they have, request an assessment – they will contact us and we will contact you.  

How Will the Assessment Take Place?

The assessment will usually take place initially by email. If there is a follow up phone assessment,  please be aware that the assessor is not necessarily a therapist and is not likely the one who will proceed with your sessions. 

What Happens After the Assessment?

We will contact your employer to get approval of the number of sessions we suggest going forward. Once this has been approved, we will match you with one of our Associate Counsellors who will contact you to set up your first appointment. 

Do All Sessions Take Place Face to Face?

In principle yes, although you can request sessions by phone or online instead.

What if I Have Had All My Allocated Sessions and I Want More?

First go and talk to your employer – they might approve more sessions. If they do, they will contact us to organise this for you; if possible with the same Approved Associate Counsellor. 

If your employer does not approve more sessions with us, please contact us and we will suggest other ways forward.

What About Confidentiality?

As your employer is paying for your sessions, they will know that you are in counselling if they have put you forward for assessment. The invoices we sent them are anonymised and we do not share details of the assessment or sessions with them. They can request a record of attendance if this is part of your companies HR policies. Again – no content will be shared on our part. What you are willing to share at work or anywhere else is up to you! 

I Have a Question That Is Not Mentioned Here.. What Do I Do?

Feel free to email us on newmanandcrawley@gmail.com and we will find you an answer!